All customers are qualified for one free subtitle file. Please contact us to request it.

Why did you stop free downloads?

Because people keep using VPNs to abuse the system, we have to stop offering free downloads. However, there are still 10 free downloads available each day on a first-come, first-served basis. After the 10th download request, free downloads will no longer be available for that day.

How do I cancel the subscription/membership?

You can do so by simply sending us an email.

How is the payment processed?

The payment is processed by a third-party service, Strip. We do not have your credit card info even after you submit a payment.

Do you accept any other types of payment methods?

Yes, we also accept payment from PayPal and Venmo. You can email us if you plan to use a different payment method.